Frequently Asked Questions

Archive 2024-2025

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Additional Resources

School Information

Account Information

Benefits

Benefit Information

Enroll/Cost

Am I Eligible to enroll in the Student Health Insurance Plan?

Cost Sheets

Online Enrollment Periods

Fall - 07/18/2024 - 09/16/2024

Spring/Summer - 12/05/2024 - 02/03/2025

Online Enrollment

Students with a Qualifying Life Event

Opt-Out/ Waiver

Fall - 07/18/2024 - 09/16/2024

Spring/Summer- 12/05/2024 - 02/03/2025

The Spring/Summer waiver deadline ended 02/03/2025. The online waiver system can no longer accept new waiver requests.

You may request to waive out of the Student Health Insurance Plan (SHIP) if your alternate insurance health plan meets the following requirements:

  1. Medical coverage is active.

If your alternate coverage meets the above minimum requirements, submit electronic copies of the following document(s) with your online waiver request:

  • An electronic copy of the front and back of your health insurance ID card indicating the student as a covered member.

 

Claims

Continuation

Continuation coverage is only available for students who are tuition billed for the insurance. International and HSC students and their dependent(s) can purchase three (3) months of additional medical coverage. (Dental is not available.) Continuation must be purchased within thirty (30) days of the current coverage termination date. 

Enhanced Products

Optional Dental Plan

Offered in partnership with Cigna Dental

Optional Vision Plan

Offered in partnership with VSP

Regulatory Notices

Contact

Enrollment Information

Academic HealthPlans, Inc.
PO Box 1605
Colleyville, TX  76034

Benefits/Claims

Aetna Student Health
P.O. Box 981106
El Paso, TX  79998
1 (877) 480-4161
Customer Service
1 (855) 835-2362
24/7 Teladoc

Cigna Dental

This service is not administered by Academic HealthPlans.
1 (866) 438-2446
Press 3, then press 2

VSP Vision

This service is not administered by Academic HealthPlans.

988 Suicide & Crisis Lifeline

Hours: Available 24 hours
Languages: English, Spanish
988
Dial 988 from any phone to be immediately connected